Refund policy
1. Return Eligibility We accept returns within 7 days of delivery. Items must be:
- Unused and in original condition
- In original packaging
- With proof of purchase
2. Non-Returnable Items The following cannot be returned:
- Items damaged due to misuse
- Opened beauty and hygiene products
- Items without original packaging
3. Refund Process Once we receive and inspect the returned item we will notify you. If approved, your refund will be processed within 5-7 business days.
4. Exchange We offer exchanges for defective or damaged items. Contact us within 7 days of receiving your order.
5. How to Return Contact us before returning any item:
- Email: info@timberkhola.com
- Phone/WhatsApp: +974 5187 4092
6. Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.